Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com
Our checkout is secured by STRIPE . We do accepte all debit and credit card . If you have trouble paying with your card please contact our custumer service to generated you a PAYPAL link.
The current processing time is 2-5 days. Your order will be delivered Within 7-21 business days. This does not apply to some countries, Where delays may arise due to customs formalities. For further
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depanding on your bank location.
We do offer FREE worldwide shipping
Both our design studio and head office are located in London, United Kingdom.
I usually means that there may be a problem with your credit card information, billng or shipping address. The biling address should match exactiy what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often soives the issue).
All depends when you place your order. If you order in late November or any time in December, it is possible… but IT IS NOT A GUARANTEE! Again, our packages are shipped internationally, and the holidays are really the worst time to do online shopping. During the holiday season, everyone is ordering online. Mail carriers are backed up due to the all the shipping they must do. As a result, shipping and delivery take a lot longer. Consider all of that and consider the fact that you are ordering something that is being shipped to you internationally. It’s going to take a while to get to you. Basically… if you are wanting to get someone a gift for Christmas day, please think deeply before for you order. If the package does not come on time it is not our faults. It is not the faults of our warehouse team. And it is not the mail carriers’ faults. It is the nature of online shopping during the holiday season, so think carefully before you order for the holidays.
Of course By purchasing one of our products, you join the STARVING SPIRITS" Family. By posting photos of your STREET-SHADE" products on Instagram and using our hashtags #STREET-SHADE you have a chance to be reposted on our official account.
We process orders placed with referral program codes every 2 weeks. Our teams will contact you by e-mail to make you choose the bracelet of your choice and we wil send it to you free of charge.
No worries. They are coming. We have a couple of warehouses and many departments. As a result, sometimes, not all the items you ordered are in the same department or the same warehouse. When this happens, your items may not be shipped together and each item will be shipped separately. In the event that this does happen, you will get tracking numbers for all the items your ordered, so please make sure to check your inbox for order updates. If you are still confused, feel free to contact us.
As mentioned, it does sometimes take a while for packages to arrive. This can be due to a series of things. However, if your package has not arrived and it’s been over a month, let us know. Sometimes a package can get stuck at a checkpoint for an extended period before it is ready to make its journey to your mailbox or doorstep. Other times, a package will be on its way, but the mail carrier forgot to update the tracking. This does happen sometime as well. If you have waited a little bit over a month for your package, please contact us and we will look into for you and discuss next steps. Contact@chloeginger.com. Again, since we are dealing with COVID-19 issues around the world, there may be some issues with delivery and shipping times. We ask that you be patient.
Coronavirus is spreading so rapidly, many places are shutting down, which means many people are not working. People are getting laid off, and mail carriers are slowing down. THIS CAN AFFECT YOUR ORDER AND DELAY SHIPPING/DELIVERY TIMES. Also, since the warehouse team is practicing social distancing, it is highly likely that if you order multiple items, they will be shipped in DIFFERENT PACKAGES. This means you might get multiple tracking numbers. This could affect your orders as well and can extend the shipping times. If you have ANY QUESTIONS, please let us know. All that we ask if that you be patient as we get through these difficult times.
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